Troubleshooting

Common issues and how to resolve them.

Need admin approval

When testing calendar integration configurations, users may encounter a Microsoft 365 approval error, stating that the integration requires admin approval. This can occur if user consent permissions between Azure and Zoom Workplace do not align, or if a user has a session cookie from an earlier authentication prior to application approval.

Test the integration by starting a new private browsing session, and repeat the personal Calendar and Contacts integration process. If successful, the failure was due to a previous Microsoft 365 session cookie and there is no configuration error. If unsuccessful, confirm the permission settings between Azure and Zoom Workplace match. If the permission settings match and the error persists, the configuration process must be restarted.

Restart the configuration process

Restarting the API request and approval process requires removing the Zoom app from the Azure Enterprise Applications.

1. Use a Microsoft 365 Administrator account to navigate to the Enterprise Applications section within the Azure portal.
2. Locate the following application IDs depending on your MGAPI setup method:

   1. f46ceaed-fb2d-4694-803b-6341837f0ed2 (Application Permissions, Personal Calendars)

   2. f56e91e5-5a82-452f-b435-d4d78aeaf064 (Application Permissions, Zoom Rooms)

   3. fc108d3f-543d-4374-bbff-c7c51f651fe5 (OAuth Delegated Access, Personal Calendars)

   4. a651cfda-cbdd-4a39-bd03-fa829c3c1b29 (Full Delegate Access, Zoom Rooms)

3. Open the application and select Properties.

4. Delete the application(s).

5. Begin a new private browsing session and reconfigure the integration starting with the beginning of this document.

If errors persist after reconfiguring the application, contact Zoom Support for additional assistance.